SCREEN-PRINTING | DIGITAL PRINTING | EMBROIDERY | MONOGRAMMING | ARTIST ORIGINALS

GENERAL QUESTIONS

Do you have any minimums?

No. Never. None. Sometimes you have a brilliant idea for a shirt . . . but you are only one person, and only need one shirt. Maybe more will want one, maybe they won't. In any case, we have you covered! We provide affordable pricing for all of our products to get just ONE. That's it- no strings attached. Need more than one? Great! We'll give you discounted rates starting at 5 pieces. We can't be beat for 1-1000 pieces in quality, price, service, artwork and turnaround time. We're confident in that fact. Need more than 100? Get a quote! We're competitive often, and will let you know up-front if your project may be suited better for another company. We specialize in smaller quantities.

How does artwork work?

We offer FREE custom artwork with every order. Lindsey's old boss (Hey, Travis!) told us we were crazy for this. He may be right, but the fact remains that our roots are grounded in design, and for that reason we will continue to offer the best custom design experience we can with every order. . . at no cost. For that reason we are the BEST start-up point for visionaries. Want to start a business (but have no logo), sell some t-shirts (but don't have the design), or want to give a gift printed with a funny inside-joke (but it's not worth the extra whatever-charge for artwork)? Come see us. We are a bunch of design-lovers just waiting to blow your socks off. Love what we create for you? With any purchase, you can purchase the print-ready files for just $35 and go do anything you want with them. We can even give you advice on other types of printing that we don't do to make sure you get exactly what you need (hey, old habits die hard- and in the end we just want everyone to get exactly what they are looking for REGARDLESS of if it's with us or not).

Who are your competitors?

We find this question odd, but nonetheless we get it a lot. We worked really hard to create a business model that is a solution for a niche of clients that hasn't been widely satisfied (aka small custom orders) as well as large orders. So, who are our competitors? Not many. If anyone . . . it's large online companies who boast "no minimum" orders. We're very much like those places . . . except we offer more control over your order. . . you will always talk to a real person. . . get 100% custom artwork (that's free) tailored to your request. . . you will almost certainly pay less for a comparable item at The 42nd Floor . . . and our turnaround averages 1-4 days . . .

 

When/How do I pay for my project?

Yep, someone ruined it for everyone . . . now we have to have at least a 50% deposit on any order to get it started. With that said, if we can not satisfy your vision for any reason prior to any special ordering or production, we will refund your payment. Your balance will be due after approval of your proof, typically at pickup. We accept Visa, MasterCard and cash. Please see below question for our policies on checks. 

Do you accept personal checks?

I really, really wish we could. But someone took that privilege and ran over it with a MAC Truck. Our team members can no longer accept personal checks. If this is a deal-breaker for you, please contact info@the42ndfloor.com and our manager will be more than happy to go over payment options with you, and possibly even get you approved to write a check for your order.

Tell me about the quality of your products. How do they wash?

Every team member at The 42nd Floor is a crazy person about quality. Let me put it this way- if we wouldn't be happy with the quality, it's not going in your hands. And we, having the knowledge we do, are definitely the toughest critics. So if quality is your concern, don't worry, we're going to give you the best we got. For specifics on each process in regards to wear & tear and wash-ability, please see each section below. But when in doubt (for ANY custom product from ANYWHERE), wash inside-out 'cold' and air-dry.

With the above said, any garments from anywhere will eventually show "wear". This is true for retail purchases as well a custom purchases. So as much as we wish cotton garments were like diamonds, and lasted forever . . . we'd be fooling nobody by claiming they did. It's important to know how each process "wears", as well as how to properly care for you product to make sure it lives as long and full life as possible.

CLASSIC PRINTING: WHITE AND LIGHT COLORED GARMENTS

What is Classic DTG (Direct-to-Garment) Printing ?

DTG or Direct-to-Garment printing is a new technology that provides full color, photo quality images to be directly printed onto a garment with near instant-turnaround. Put simply, DTG printers are bigger versions of your desktop inkjet printer, but instead of taking paper, they can take t-shirts or other garments as the print media. We have two DTG printers- the Classic process prints CMYK only (full color), and does not have the ability to print white. This is the most cost-effective process for garment printing.

What Type Of Ink Does It Use and How Does it Feel?

The inks are special water-base textile pigment inks.You can not feel classic ink at all, and garments retain the ability to "breathe" even where there is print. For this reason Classic is the preferred technique for any garment that you may wear and need to stay cool.

How long do the inks last on the garment? Does it wash well?

Classic ink "dyes" the garment, so the inks will last the life of the garment and will likewise wear as the garment wears. We have done rigorous test prints to ensure that the printed ink still looked great after many continuous washes. 

The vibrancy of your print depends on how you care for your garment. We recommend washing your Classic printed garment inside out on a ‘cool’ wash setting, and apply no heat when drying.

When Classic shows "wear" it appears to have minor fading. This is not the same as "transfers" (almost immediate and continuous fading) or screen printing (eventual cracking and peeling). Classic dyes the fibers of the shirt, so as long as the fibers are there . . . color will be there as well. So any "wear" is gentle and organic with the natural ageing of the garment. 

NEO PRINTING: BOLD AND DARK COLORED GARMENTS

What is Neo DTG (Direct-to-Garment) Printing ?

Neo DTG prints directly onto the shirt, similar to Classic DTG. Neo prints WCMYK (full color + white), and does have the ability to lay a white underbase so that colors are able to print vibrantly on any color garment.

What Type Of Ink Does It Use and How Does it Feel?

The inks are water-based pigment inks. Neo prints do have a slight texture, but despite layering colors are considered to have an extremely "soft-hand". Garments retain a moderate percentage of their ability to "breathe" where prints are, depending on how much white ink needs to be laid underneath the design. 

How long do the inks last on the garment? Does it wash well?

Neo Printing lays ink directly on top of the garment, and therefore wears similarly to silk screening.

The life of your print depends on how you care for your garment. We recommend washing your Neo printed garment inside out on a ‘cool’ wash setting, and apply no heat when drying.

When Neo shows "wear" it is similar to screen printing. After a considerable amount of washes the ink will begin to crack. However, because of the light texture of the print, cracks are small and do not compromise the overall design of the garment. No "chunks" are going to fall off.

 

SCREEN PRINTING: VARIOUS MATERIALS & COLORS

What is Screen printing?

Screen printing is a tried-and-true garment printing technique that uses a woven mesh to support an ink-blocking stencil.

What Type Of Ink Does It Use and How Does it Feel?

The inks are plastisol and have a raised feel.

How long do the inks last on the garment? Does it wash well?

Screen printing lays ink directly on top of the garment, and therefore wears similarly to Neo printing.

The life of your print depends on how you care for your garment. We recommend washing your screen printed garment inside out on a ‘warm’ wash setting, and apply no-light heat when drying.

When screen-printing shows "wear" it is similar to neo printing. After a considerable amount of washes the ink will begin to crack. Wear will not compromise the overall design of the garment for many, many washes.